guest reviews


Results: 1 - 15 of 144 Reviews

18 Sep 2021
Leisure
My partner and I stayed here as part of her birthday present. Had a wonderful time. Thank you to all the staff.
-by Mr Callum Hillman, Stay date : 17 Sep 2021
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17 Sep 2021
Leisure
My wife and I spent three nights at the Fitzrovia (10th - 13th September). Our primary reason for the trip was to celebrate our 28th wedding anniversary on 11th September. From the moment we arrived at the Fitzrovia Hotel, we felt welcome. The staff were polite, friendly and engaging - and it was very soon clear that nothing would be too much trouble for them to help make our stay a special one. 1. Although we had arrived over an hour before official check-in, the Reception team made a special effort to make our room among the very first available. Rather than leave our luggage in safe storage, we were thus allowed us to freshen up and settle ourselves before setting of on the first of our holiday jaunts. 2. While waiting in the lobby for the room prep to be completed, your Receptionist (Bettina) engaged us in a conversation which allowed us to express our plans, hopes and fears for the next few days. She offered clear and uncondescending advice on travel in the capital, how best to get to our planned destinations and pointers on what not to miss. 3. Our room was immaculate - and to our delight, the staff had provided us with a superb 'Happy Anniversary' chocolate cake which really went down well. 4. We had two special requests: first, a fan (to create a distracting noise - my wife suffers from night-time tinnitus), and a key for the fridge - so that we might store some cool drinks. Both were found without a trace of fuss. 5. After our first night, we had only one concern in that the bed had proved less than comfortable. The mattress was far to soft and the best of bed linen could not disguise its partial lumpiness. We had a quiet word with Reception - and we had a brand new, beautifully firm mattress installed immediately after breakfast. Excellent service - and we really must commend Bettina in particular. Her cool and efficient professionalism is top class! 6. Breakfast was excellent and the serving staff attentive, efficient and, like their colleagues, friendly and engaging. 7. Staff efficiency was also noticeable among your cleaning staff (very considerate and efficient in servicing our room at the most convenient time for us) and even the mattress bearers carried out their work with a smile. We had a marvellous trip to London. Our outings were all very special in their own right - but the trip overall would not have been so enjoyable had it not been for the sense of comfort and 'home' we had at the Fitzrovia at the end of each rather exhausting day. Thank you so much.
-by Mr Robert Meakin, Stay date : 10 Sep 2021
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17 Sep 2021
Leisure
Very happy with rooms and staff thanks
-by Mr eric melia, Stay date : 13 Sep 2021
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17 Sep 2021
Leisure
Lovely stay near regents park
-by Ms Heather Booth, Stay date : 02 Sep 2021
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14 Sep 2021
Leisure
-by Ms Katie Bennett, Stay date : 13 Sep 2021
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14 Sep 2021
Business
Really lovely hotel in a perfect location, conveniently located near tube stations and not far from Paddington. I loved the cooked breakfast - loads of options. The rooms were comfortable and had all the amenities. What made this stay so exceptional was the staff. Prasad made us feel welcome and was very accommodating with my many queries! I will definitely come back to stay again.
-by Mr Rachel Stone, Stay date : 09 Sep 2021
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11 Sep 2021
Leisure
Clean and quiet room with, friendly with helpful staff. Good location for exploring the city.
-by Ms Alexa Bardell, Stay date : 05 Sep 2021
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10 Sep 2021
Leisure
-by Mr Ian Hamlett, Stay date : 06 Sep 2021
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10 Sep 2021
Leisure
-by Mr Russell Williams, Stay date : 07 Sep 2021
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09 Sep 2021
Leisure
A very friendly hotel with a good staff.
-by Mr Peter Allan, Stay date : 06 Sep 2021
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