COVID-19 – Updated Travel Information

London July 2nd 2020

We are happy to announce that Gem Hotels will reopen for general bookings from July 4th 2020.

We continue to prioritise the safety and security of our guests, employees and contractors. Please mitigate any risk of infection by adopting the practices advised by the Government from time to time.

We reopen with strict hygiene and cleaning protocols in place across our hotel estate, digital menus , digital Hotel information portal and with social distancing measures in place, in compliance with all Government guidelines to keep guests, employees and contractors safe. Key changes around our food and beverage provision are detailed at each hotel. Please do ensure that you follow all of our safety guidelines when checking in. You will receive appropriate safety information with your booking confirmation. Thank you for your cooperation.

For further information or assistance, please do not hesitate to contact us directly.

Following Government regulations we are currently able welcome guests who are Key Workers, working in essential sectors or those who require accommodation as their primary residence being unable to travel or return home.

Rooms are allocated on single occupancy basis however double/twin bedded rooms are available for guests who would usually share a residence and can present evidence accordingly.

Our food and beverage provision is limited to Room Service only and other services and facilities, including daily housekeeping, may be restricted in order to prioritize the health and safety of our guests and team members.

We are carefully monitoring the Government, NHS and WHO statements concerning the Coronavirus (COVID-19) and we are following their recommendations as the welfare of our guests and partners is of vital importance.

Daily our hotels are working to ensure that they meet the latest guidance on cleanliness and hygiene in guest rooms and public areas:

GEM HOTELS are taking specifics steps in cleanliness which include:

Cleaning Products and Procedures: We have reviewed and enhanced our cleaning products range.

Updated information available on

Cancellation Policy:

In response to the current challenges in the current market, GEM HOTELS is devoted to guaranteeing our customers flexibility. As a result we are implementing the following policies:

* Please note that amendments to the prepaid reservations will be subject to availability and any rate changes depending on period chosen and availability.


Guests who booked via a third-party travel agency are advised to contact their booking provider for assistance and more information on their policies.

At Gem Hotels we believe it is in these challenging times that the power of hospitality is needed most of all. Whether you are travelling now or in the future, our team members are ready to welcome you.